WHAT TO BRING
swimsuit
water bottle
towel
hair tie
ladies, we strongly recommend removing any makeup before using the facilities in order to get the best result for your skin and to maintain hygiene of our facilities.

 

CANCELATIONS
All reservations must be secured with a major credit card. We understand that on occasion you may need to cancel or reschedule your appointment.

We do however require 24 hours notice of your inability to attend, or a cancellation fee of 50% of your treatment will be charged. 

If you do not advise us of your appointment cancellation you will be charged a fee of 100% of your treatment cost. This policy also includes payments made with gift certificate, where they will be forfeited. As a valued guest we appreciate your co-operation with our reservations policies.

 

PRIVACY
As we value your privacy, all personal and medical information provided will be treated confidentially and securely, and will not be passed on to third parties without your written consent.

 

VALUABLES
We provide communal lockers for convenience of storing personal belongings, however they do not individually lock. If this is a concern we strongly advise leaving any valuables at home or in the car. We do recommend that no jewellery be worn in the Bathhouse.  The management accept no responsibility for the loss of money or valuables of any kind bought into the premises.

 

MEDICAL
Guests who have high blood pressure, heart conditions, skin conditions, have any other medical complications, or are pregnant are advised to consult their doctors before signing up for any spa services. 

We request that you disclose any medical conditions and/or prescription medication you are taking as some treatments may be compromised.

It is highly important to be well hydrated prior to, during and post your Bathhouse Soak Session and/or Massage treatment. 

 

PREGNANCY  
Pregnant women are always more then welcome to come along, relax and enjoy the Bathhouse for a soak session and/or pregnancy massage treatments. 

However we advise that certain heated facilities such as the steam room and the red cedar sauna are avoided or entered cautiously during pregnancy due to the excessive heat.  

We do advise that you seek advice from your healthcare specialist before booking in for a soak session as each pregnancy is unique and following their professional advice is strongly recommended.

 

GIFT CARDS
Physical Gift Cards can be purchased directly from the Bathhouse. As we are by appointment only, please call ahead to ensure a staff member is there to assist // Wednesday - Sunday 10 am until 4:30pm.

Electronic gift cards can be purchased here.

Payment can be made on collection of Gift Card. 

Please note - All gift cards are valid for a year from purchase date, and can not be refunded. 

Please refer to our house cancelation policy for further detail.