Please note that by making a booking with Greenhouse The Bath House, you are accepting all ‘Terms and Conditions.’
We’d like to also remind you that your deposit is non-refundable, and that bookings may only be changed at least 24 hours
before your original booking time, and is subject to session availability. Cancellations and missed appointments will be
charged the full price of services booked.


SERVICES
Greenhouse the Bath House, and Greenhouse the Bath House aligned practitioners, reserve the right to alter prices and services
without notice.
While we advocate the many health benefits of our treatments, they are provided for the purpose of relaxation and enjoyment.
Greenhouse the Bath House and Greenhouse the Bath House aligned practitioners do not claim that any services offered at our facility
should substitute medical advice or treatment by a doctor.
Please advise us at time of booking if you have any mobility restrictions or medical conditions that may impact your experience at
Greenhouse the Bath House. Our staff will then be able to provide you with more information about venue accessibility and discuss
whether we will be able to accommodate your needs at our facility. In the unique case that we are unable to accommodate your needs,
a full refund of your deposit will be granted.


BOOKINGS
A non-refundable deposit is required at time of booking. Concessions may be made in extreme situations; however, this will be treated
on a case-by-case basis by management.
All services must be paid for in full upon arrival at the facility or at the time of your booking.
You may change your booking to an alternate, available session time providing this is done at least 24 hours before the time of your
original booking.
If a booking is cancelled less than 24 hours before your session time, or in the event that a booking is not attended, you will be charged in full for the booked services. Concessions may be made in extreme situations; however, this will be treated on a case-by-
case basis by management.
Please arrive at least 15 minutes before your booking time. We are unable to extend session times or bookings to accommodate late
arrivals.


HEALTH AND SAFETY
Clients acknowledge that they utilise the facility and engage in our treatments at their own risk.
Greenhouse the Bath House will not be held responsible for any damages, injury or death that occurs at, or as a result of using our
facility. This includes allergies to products and/or treatments, and any food or drink consumed from the Botanical Bar.
In order to maintain hygiene, clients must shower before using the Greenhouse Bath House facilities including spas, sauna,
steam room and plunge pool.
By entering our venue, clients acknowledge the risks associated with bathing in a communal space. While all measures are taken to
ensure the highest level of hygiene at our facilities, Greenhouse the Bath House do not take responsibility for any illness or medical
condition that is believed to be contracted as a result of using our shared bathing and treatment facilities.
Greenhouse the Bath House reserves the right to refuse use of facilities to patrons suffering from health conditions that may put others
at risk (e.g.: contagious skin conditions).
Greenhouse the Bath House reserves the right to refuse use of facilities to patrons under the influence of alcohol or drugs, or those
who behave in a manner which is deemed abusive or harassing to other patrons and/or staff. In the event that this occurs, any
payment made will not be refunded.


PERSONAL EFFECTS
Greenhouse the Bath House takes no responsibility for any items lost or stolen at the facility.
Lost property will be kept at the facility for two weeks. If items aren’t collected (or arrangements to collect at a later date made with
facility staff) they will be donated to a local charity.